Our commitment
'Caring is in the detail' forms the basis of everything we do, and we believe that you have the right to know what level of service you can consistently expect from us. The Orchard Customer Charter is our commitment to get it right first time, every time.

We are proud to say our Customer Charter exceeds the Department of Health's National Standards for Care Homes for Older People.

The Orchard Promise

Where you live

Your home

• Purpose-built, award winning homes
• Living rooms with surround sound television and separate quiet lounges
• High quality, safe fixtures and fittings
• Lifts to all floors and full wheelchair access throughout
• Beautiful landscaped gardens

Your room

• En-suite bathrooms
• Fully fitted furniture
• Personal possessions such as ornaments, pictures and small items of furniture are welcomed
• Security features – window locks, smoke alarms and an emergency pull cord
• Individual room keys for residents

The way you live

• A choice of three menus every day and catering for special diets
  example menu click here
• Residents can take part in a weekly timetable of activities
  example activities timetable click here
• Regular trips out to places of interest
• Everybody has a dedicated carer and personal care plan
• Visitors are welcomed at all times

Your freedom to choose

• Residents can choose when to get up and go to bed
• Residents can take meals in the dining area or in their own room
• There are a variety of services provided in the home – chiropodist, hairdresser, optician and dentist
• Snacks are available at all times
• All religious faiths can be observed